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By accessing and using this website and Exclusive Inka Tour services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.
All bookings are subject to availability. Full payment is required at the time of booking to secure your place. We accept major credit cards and bank transfers. All prices are in US dollars, although you may pay in Peruvian soles at the day's exchange rate. Tours to Machu Picchu have retention according to Terms and Conditions.
Cancellation policies vary depending on the type of service contracted. The applicable penalties are detailed below:
| SERVICE | NOTICE DATE | PENALTY |
|---|---|---|
| SERVICES (Tours / Transfers / Adventures / Gastronomic) | Up to 30 days before travel date | 20% |
| Up to 10 days before travel date | 25% | |
| Up to 5 days before travel date | 70% | |
| Up to 2 days before travel date | 100% | |
| In case of no-show to one or more excursions, there is no possibility of refund | 100% | |
| MACHU PICCHU TICKET (Llaqta, Mountain, Huaynapicchu, Bridge, Huchuypicchu) | According to the Ministry of Culture policies, there is no refund, nor changes of name, date, time, personal data | 100% |
| TRAIN TICKET | Peru Rail and Inca Rail manage their own cancellation policies depending on the proximity of the travel date; consult with your executive | From 20% |
| INCA TRAIL TOUR | Inca Trail packages are subject to differentiated cancellation charges depending on the proximity of the travel date, consult with your executive | From 50% |
It is necessary to contact your sales executive to detail the amount of the penalty to be applied, in case one or more passengers in the group will not make the trip.
In case of cancellation or modification of the service due to external causes beyond the control of both the client and the company (such as strikes, natural disasters, extreme weather conditions, government closures, or any other force majeure situation), a corresponding refund or service rescheduling will be processed without any penalty to the client. The company will notify the client as soon as possible about these situations and coordinate available alternatives.
Customers are responsible for providing accurate information at the time of booking, including medical details, dietary restrictions, and any other relevant information. They are also responsible for having adequate travel insurance.
Exclusive Inka Tour will not be liable for losses, damages, injuries, or expenses incurred as a result of events beyond our reasonable control, including weather conditions, natural disasters, strikes, or changes in transportation schedules.
We reserve the right to modify these terms at any time. Changes will take effect immediately after their publication on this website.
For any questions about these terms, please contact us at support@exclusiveinkatour.com or at +51 907769189.